Effective Communication at Work

The ability to communicate well is an important life skill. Dictionary.com defines communication this way: to give or interchange thoughts, feelings, information, or the like, by writing, speaking, etc. In a workplace, there are a variety of methods to communicate, and knowing when to use them increases chances for career success.

1. Meetings. The best use of time should be considered when scheduling a meeting. A clear agenda should be sent to all attendees before the meeting so that everyone is prepared and ready to discuss the topics. This will also keep the meeting on task and keep the meeting length reasonable. Meetings lasting longer than necessary, with no clear agenda or goals, are quite simply a waste of time for all.


2. Emails. The tone of the wording should be carefully proofread so that the message intent is there, without causing unnecessary drama or strife. Remember that emails are forever accessible; can be forwarded to others; and can be misconstrued, so plain language is the best practice for effective emails.


3. Training. This is a critical piece of communication in every organization: when something new is introduced, training is essential for complete understanding and employee buy-in. It can be time-consuming; but not necessarily so. Train what you need to train for, and then move on, knowing that you can always go back and revisit if needed. Provide support channels until everyone is confident in the change.


4. Phone Calls. When is a phone call better than sending an email? These 6 points listed in the blog post by HubSpot When Is a Phone Call Better Than an Email? make a lot of sense!


5. Videoconferencing. We use Easymeeting to work with co-workers outside of our building. There are many options for unified office communications solutions, such as Microsoft Skype for Business, Cisco Jabber and many more. We have found that Vidyo is an effective way to speak "face to face," share information and ideas in a natural conversation, as well as share computer screens to further the conversation.


6. One on One. Sometimes it makes sense to simply visit the person you need to speak with. This is especially important when sensitive topics are discussed, or bad news is shared. Body language plays a huge role in communicating, and it's best when these "bigger" conversations happen, that they take place face to face.

Do you have any suggestions on how to communicate well in the workplace? Share your ideas above on the Comments tab.