What are your 'Attitude Anchors'?
January 27th, 2020 • Comments
Tags: Attitude Anchor, Positive Attitude, Workplace, Difficult Customers, Jeff Toister, Customer Service
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Find an "Attitude Anchor." Toister says they can help to neutralize negative feelings. By focusing on something positive, the "anchor" will help you to recover a positive attitude after difficult interactions.
You are then ready to deliver outstanding service to the next customer.
Toister suggests these as "Attitude Anchors:"
- Pictures of family or friends
- Inspirational (or funny) quotes
- Upbeat music
- Conversation with family or friends
- Humor, including jokes and cartoons
- Going for a walk
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