It’s Time to Celebrate: Customer Service Week

Let’s party! Our customer care agents can be customers’ only connection to a company, and so it’s only fitting to celebrate our Brand Ambassadors with an entire week. This year, Oct. 3-7 has been set aside to honor these important people at our organizations. Keep reading for our take on some great ideas to help you celebrate.

The Society of Consumer Affairs Professionals in Business (SOCAP International) put together a comprehensive list of ideas to mark the week in style. Click to view the list. SOCAP, an organization made up of customer care experts from across all industries, promotes customer care and customer engagement as a competitive advantage in business. We are proud to be SOCAP members!

SOCAP has partnered with Hallmark Business Connections to celebrate Customer Service Week to recognize and thank the thousands of professionals driving customer loyalty to your organization. #TellThemThx is the official hashtag to use when sharing the great things you’re doing for Customer Service Week.

We’ll highlight a few of their ideas, and throw some of our own into the mix.

How about creating a theme for the week? A few ideas that we’ve read about include Think Service, Commitment to Customers, One Team One Goal No Limits, and Customer Service Superstars. Or, come up with something that is relevant to your organization; for example, at Avcomm Solutions, our theme could be Headset (Super) Heroes. Use the theme throughout the week to delight your staff.

Some fun things to do during the week:

Dress Up Day: Pajama Day, Favorite Team, Celebrity Look-Alike, Hat Day, 1980s Day; Service Champions, etc. Be creative!

Feed the Staff: Bring in lunch for the staff, or have a potluck day; perhaps a snack would be better, and offer a buildable ice cream sundae bar with ice cream and tasty toppings (hot fudge, caramel sauce, maraschino cherries, sprinkles, fruits, whipped cream and more).

Office Olympics: Here at Avcomm, we hosted “Minute to Win It” games for our staff’s Office Olympics last month. Our games included Cookie Face (rolling an Oreo cookie down the face and into the mouth – without using hands); Stack ‘Em Up, using one hand to stack 25 pennies; Suck It Up, which required the transfer of M&M’s from one plate to another using a straw; and Movin’ On Up, where the competitors had to rotate through a stack of 25 red cups. The games are more difficult than they sound! Points were awarded to those who attempted the challenges, and to those who successfully completed the tasks in a minute. On the final day of competition, all competitors received a fun T-shirt that we designed in-house.

Small Gifts: Each day, hand out a piece of candy with a fun, related (customer service) phrase, such as a small bag of Tootsie Rolls with the tag: “Great Customer Service is How We Roll.” Or, instead, attach an inspirational customer service quote to the candy. Here are 100 Customer Service Quotes to get you started: 100 Inspirational Quotes.

Thank-You Notes: Administrators can write thank-you notes that share specific, personal reasons they are thankful that the agent is on staff. Another twist: ask employees to write thank you notes to each other, or to customers.

Make a Movie: Ask each employee the same question, such as “What does excellent customer service look like to you?” and compile answers into a movie to share with the staff during a team gathering during Customer Service Week.

Training: Perhaps a speaker, or a training video found on-line, can be a great reason to bring staff together and learn new techniques, or share an inspirational message to get the team pumped up.

We would love to hear how you’re planning to celebrate Customer Service Week by clicking on the Comments tab, above.