Our passion for customer care is evident at Avcomm Solutions. As longtime members of the premier organization for customer care, SOCAP International, we've rubbed shoulders with some of the top names in customer care, and have learned from the collective wisdom of the group. Building upon this, our philosophy of relationship building is evident in all of our interactions, and a desire to serve is our #1 goal.
We understand the importance of getting the right device into our customers' hands from the start. We know that time is money; we ship all in-stock orders received before 3 p.m. CT out the very same day, and we offer a 30-day money back policy for complete satisfaction.
Of course, it makes a difference that we offer only high quality products, which makes us confident in their performance in the "real world." This pays off in the long run: less down-time for agents who rely on their headset to work; less money spent overall on headsets; less time spent fixing or troubleshooting headset problems.
Before purchase, our team provides plenty of pre-sale support, which includes a needs assessment, product recommendations, connection to manufacturer promotions, samples if warranted; post-sale support includes product set-up, tech support, and warranty assistance.
We maintain close partnerships with our brands, so that are able to offer volume purchase discounts and specialized promotions.
SOCAP International is an organization unlike any other in the world of customer care. Two national events each year provide guidance, numerous opportunities to network and collaborate, outstanding and relevant content, and an overall experience to the world of customer care that is truly unique. Local SOCAP chapters host meetings and networking opportunities throughout the year for continued connection and learning. SOCAP's core values of Caring, Community, Innovation, Leadership and Professional Development drive all of the SOCAP initiatives.
We are sponsors and exhibitors at the upcoming SOCAP Annual Conference: Reimagine Customer Care in Tucson, Arizona. If you stop by our booth in
The Exchange between 1-2 pm on Monday, Oct. 21, we are sponsoring a Relaxation Break, along with our friends from Stafford Communications. We will also have our products on hand and ready to test!
If you'd like to learn more about Avcomm's customer care philosophy, membership in SOCAP International, or the Reimagine Customer Care conference, please reach out to us at 1-866-998-9991, or send us an email. We encourage businesses of any size, and in any industry, to take a closer look at SOCAP and what it can do for your customer care team.
Congratulations to our Sara Diaz, who has been elected onto the SOCAP International Board of Directors! SOCAP (Society of Consumer Affairs Professionals in Business) met recently for its annual conference in Orlando, Florida, where Sara was elected.
She is honored to serve SOCAP in this capacity. As a telecommunications expert and business partner, Sara understands the importance of technology and the role it plays within customer care. Sara is responsible for Avcomm’s Sales and Customer Support operations, as well as our Social Media Strategy and has been with Avcomm Solutions, Inc. for almost 10 years.
She has been an active SOCAP Member and Exhibitor since 2008 and has served on her local Heartland Chapter board in various chapter roles. Sara currently serves as the chapter’s Technology Officer.
To learn more about SOCAP, check out the SOCAP About Us page on their web site, or contact Sara at 1-866-998-9991.
Let’s party! Our customer care agents can be customers’ only connection to a company, and so it’s only fitting to celebrate our Brand Ambassadors with an entire week. This year, Oct. 3-7 has been set aside to honor these important people at our organizations. Keep reading for our take on some great ideas to help you celebrate.
The Society of Consumer Affairs Professionals in Business (SOCAP International) put together a comprehensive list of ideas to mark the week in style. Click to view the list. SOCAP, an organization made up of customer care experts from across all industries, promotes customer care and customer engagement as a competitive advantage in business. We are proud to be SOCAP members!
SOCAP has partnered with Hallmark Business Connections to celebrate Customer Service Week to recognize and thank the thousands of professionals driving customer loyalty to your organization. #TellThemThx is the official hashtag to use when sharing the great things you’re doing for Customer Service Week.
We’ll highlight a few of their ideas, and throw some of our own into the mix.
How about creating a theme for the week? A few ideas that we’ve read about include Think Service, Commitment to Customers, One Team One Goal No Limits, and Customer Service Superstars. Or, come up with something that is relevant to your organization; for example, at Avcomm Solutions, our theme could be Headset (Super) Heroes. Use the theme throughout the week to delight your staff.
Some fun things to do during the week:
Dress Up Day: Pajama Day, Favorite Team, Celebrity Look-Alike, Hat Day, 1980s Day; Service Champions, etc. Be creative!
Feed the Staff: Bring in lunch for the staff, or have a potluck day; perhaps a snack would be better, and offer a buildable ice cream sundae bar with ice cream and tasty toppings (hot fudge, caramel sauce, maraschino cherries, sprinkles, fruits, whipped cream and more).
Office Olympics: Here at Avcomm, we hosted “Minute to Win It” games for our staff’s Office Olympics last month. Our games included Cookie Face (rolling an Oreo cookie down the face and into the mouth – without using hands); Stack ‘Em Up, using one hand to stack 25 pennies; Suck It Up, which required the transfer of M&M’s from one plate to another using a straw; and Movin’ On Up, where the competitors had to rotate through a stack of 25 red cups. The games are more difficult than they sound! Points were awarded to those who attempted the challenges, and to those who successfully completed the tasks in a minute. On the final day of competition, all competitors received a fun T-shirt that we designed in-house.
Small Gifts: Each day, hand out a piece of candy with a fun, related (customer service) phrase, such as a small bag of Tootsie Rolls with the tag: “Great Customer Service is How We Roll.” Or, instead, attach an inspirational customer service quote to the candy. Here are 100 Customer Service Quotes to get you started: 100 Inspirational Quotes.
Thank-You Notes: Administrators can write thank-you notes that share specific, personal reasons they are thankful that the agent is on staff. Another twist: ask employees to write thank you notes to each other, or to customers.
Make a Movie: Ask each employee the same question, such as “What does excellent customer service look like to you?” and compile answers into a movie to share with the staff during a team gathering during Customer Service Week.
Training: Perhaps a speaker, or a training video found on-line, can be a great reason to bring staff together and learn new techniques, or share an inspirational message to get the team pumped up.
We would love to hear how you’re planning to celebrate Customer Service Week by clicking on the Comments tab, above.
Last month we attended the SOCAP Annual Conference in Scottsdale, AZ, where the Society of Consumer Affairs Professionals (SOCAP) celebrated its 40-year anniversary of providing guidance, numerous opportunities to network and collaborate, outstanding and relevant content, and an overall experience to the world of customer care that is truly unlike any other.
Matthew D’Uva, the President and CEO of SOCAP International, speaks about the SOCAP Philosophy:
The 3-day conference was packed with information, networking, and social events. Here are our takeaways from this year’s SOCAP Annual Conference:
People: As we move away from a transactional economy to a relational economy, it’s really about who we are that sets us apart from the competition and helps define our culture as a company. This rings true within the SOCAP organization as well.
After attending our very first SOCAP national event over five years ago, the importance of relationships and connections within the organization became very evident. This was something that not only attracted us to SOCAP, but helped solidify the reason we became involved with such a great organization.
You see, here at Avcomm, we grow our business by the relationships we foster. While our goal is, of course, to provide our customers with quality communication devices at the best prices possible, we thrive on the long term relationships that are created along the way.
Innovation: Mike Walsh, renowned futurist and keynote speaker on future trends, innovation, and how to build companies for the 21st century, said companies need to:
Think Big. Think New. Think Quick.
Information: Once you understand your customer, the organization fundamentally changes. Leveraging the multitude of tools and technologies of today is quite possibly your biggest challenge, but if you can reach a point where all of the data and information are compiled to form a true picture of your customer, you will be able to deliver a better, more customized experience for them.
For more information about SOCAP International, click here.
Did you attend the SOCAP Annual Conference last month? Please share with us some of your takeaways!