Dave needs to buy headsets for his office staff of 25, and chooses to look on the Internet to get the very best deal. After spending some time researching headsets on his own, he decides to buy them from an online retailer, under the impression he is getting a great deal.

First problem:
The time spent researching on his own. With staffing shortages and budget crunches, we are all doing more at work than we have in the past. The time allocated to learning a new industry (headsets) may be best spent on completing work tasks. Even after spending the time to research and learn about headsets, how can Dave be certain that he bought the correct headsets for his environment?

One size doesn’t fit all. Each environment is unique; choosing by price point or the appearance of a headset is not going to be the right answer. Online searches don’t always reveal the true product being sold (New vs. refurbished, single vs. dual speaker, connection type, etc.).

Second problem:
After placing the order, Dave realized that he had some questions and because he doesn’t have the contact information of a headset specialist at the company, he chooses to send a general inquiry email through the company’s website. Three days later, he still doesn’t have a response, and he really needs to have product in hand within a couple of days. To whom does he turn?

Third problem:
Dave was unaware of existing promotions that could have possibly saved his company thousands of dollars, a value for the customer that goes beyond the initial price tag of the product.

Resolution: Seek Expert Advice and Support from a Dedicated Headset Specialist.
High quality audio devices such as headsets, speakerphones, and USB video cameras are our specialty. As an authorized reseller, we know the wide variety of products available, we know how they work together, and we are here to support you every step of the way. Our trained team with their expertise does the research for you; no need to spend hours on the Internet trying to separate fact from fiction.

While most online retailers have an automated shopping cart and shipping system in place, eliminating the need for a live body, here at Avcomm we personally receive and review each order that comes in, before it goes out the door. This is in an effort to ensure that when our customer receives their order, they have everything they need to install it and begin using it immediately. Emails and phone calls are returned within hours – not days – of being received. All in-stock orders received by 3pm central are shipped out the very same day. Most of our customers’ jobs depend on high quality devices for communication and to go without, means money lost. We understand the importance of getting the right product in our customers’ hands from the start.

And, prompt assistance with warranty repair, set-up, and tech support, continues even years after the initial purchase.

A key benefit of working with an authorized reseller is being made aware of any possible discounts or promotions that either the reseller or manufacturer has available. Authorized resellers, like Avcomm Solutions, maintain close relationships with the manufacturers and make sure that our customers are well aware of all current promotions available.

Conclusion:
Dave could have saved himself and the company lots of time, stress, and ultimately, money, if he had purchased his headsets from an authorized reseller. While the DIY sentiment might be the buzzword at home, when you’re looking for headsets, a specialized expert in the field is the best option. We will guide you through the maze of choices and lead you to a solution that fits. Let us know how we can help!