Congratulations on your purchase of a brand new headset! You’ve connected it to your phone, started to make calls with it … and the person on the other end of the call tells you that you sound like you’re in a cave. A pesky echo is destroying the quality of your calls. You wonder if you’ve made a bad purchasing decision and consider going back to using your phone’s handset. Don’t despair: we’re here to help!

The Echo Fix

If you or your customers are hearing an echo, the mic volume may be set too high. Jabra says that the audio level of your headset microphone should approximately match the audio level of your desk phone. Make a test call, and while you are talking, decrease the mic volume one step at a time. It’s important that your mic level be high enough so that your customers can hear you well, but it shouldn’t be so high that you are hearing yourself echo back through the headset. Another indication that your mic level is too high is if you hear your breath or excessive wind-type noise through your headset.

Also, don’t forget the importance of proper microphone positioning. This too can be the cause of a subpar sound experience.

To find out how and where to adjust the mic volume of your particular headset, you can refer to the headset user manual or better yet, just pick up the phone and give us a call. We love to hear from our customers and are always happy to help! You can reach our support staff at 1-866-998-9991.

This is an easy fix to a common (and annoying) problem!