Five years ago, it was proclaimed that customers would no longer call into businesses; that they would prefer to find support via email, social and Chat channels, and organizations scrambled to train and ramp up those areas in their call centers (updating the terminology to "contact centers").

Yet, here it is, almost 2020, and it turns out, customers are still calling businesses when they need help. Research has shown that customers start with online assistance for simple questions; however, as matters become more complicated, phone calls remain the preferred way to contact companies. This means that customer service agents are expected to know more detailed information and handle longer, complex calls. The pressure to produce results in a cost-efficient manner means that data analytics are crucial.

With this in mind, Jabra engineered a headset that meets these needs by offering digital sound, data analytics, Busylights on the ear speakers, and is comfortable to wear through long, demanding calls. The Engage 50 corded headset is available in both Mono and Duo versions and ends in USB-C. The generous-sized leatherette ear cushions have a conical design, so that the cushions rest securely on the ear.

How is the Engage 50 a Digital Headset?

A processing chip in the headset — rather than in a control unit or cord — makes the Engage 50 a digital headset. While most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience. Along with Jabra Direct and Jabra Xpress, call analytics for the business, and on-screen microphone positioning guidance for the agents, are provided. A great headset, along with Jabra software, improves customer satisfaction.

Engage 50 Link Control Unit

The control unit improves call control and the ergonomic design helps agents work more efficiently. It is an optional accessory; however, it must be purchased in order to use the Engage 50 with USB-A ports. There are four variations of the control unit:
Jabra Engage 50 Link USB-A
Jabra Engage 50 Link USB-A Microsoft certified
Jabra Engage 50 Link USB-C
Jabra Engage 50 Link USB-C Microsoft certified

Data analytics and free Jabra software

Jabra Xpress 2.0 is designed for IT professionals to 100 percent remotely manage Jabra USB headsets and speakerphones with a set of smart tools. Xpress keeps different devices, across multiple locations and with numerous users, always updated with the latest firmware. Xpress offers easy mass deployment and agile maintenance. It works no matter the platform you work with, or whether you’re working from your own premises, your own cloud-based service, or the Jabra cloud. And, call analytics received from individual headset users help your management team make data-based decisions to improve agent productivity and the customer call experience. These comprehensive insights include background noise, speech analytics, headset usage analytics and audio exposure.

Jabra Direct is a user-friendly desktop interface offering complete integration of your softphone and headset. The Jabra Direct dashboard is a user friendly status menu available from the desktop notification area, typically accessed via the lower right corner of the desktop.The dashboard shows the status of your headset, if any updates are available, and if your softphone(s) are ready for use. By clicking your Jabra device in the dashboard, you will be linked into the Jabra Direct main application for managing setting preferences, start firmware updates or access applications that are available for your headsets.

And did we mention, these software programs are available at no cost, for both Mac and Windows platforms?

To learn more about Jabra Engage 50 headsets, call our Headset Experts at 1-866-998-9991.

Jabra Engage wireless headsets let you work away from your desk and still maintain a wireless connection that won’t let you, or your customers, down. You will appreciate superior sounding calls, even in busy offices with many wireless devices: the Jabra Engage Series enables three times as many people to work wirelessly in the same office space. Advanced noise-canceling microphone and enhanced speakers deliver crystal-clear calls, even in noisy offices.

Up to 13 hours' talk time — and when you do need to charge, the fast charge feature powers the headset to 40% in just 30 mins. Connect to desk phone and soft phone for both Engage 65 and 75; additionally, the Engage 75 includes Bluetooth, for mobile connection. Choose your wearing style: Mono, Duo,and Convertible options available. The Engage series is a strong replacement for the Jabra Pro 9400 headset series, which has been discontinued. Learn more about the transition, here: Jabra Pro 9400 Series Headsets Have Been Discontinued.

To get all of the details about the Jabra Engage series, watch our YouTube video, below.

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Cybercrime and the theft of personal data is on the rise, and Jabra has risen to the challenge and built its newest DECT wireless headsets, the Engage series, with the wireless connection secured using 256-bit AES encryption, giving a line of defense that goes beyond that of DECT Security Level C.
Now you may be saying: "WAIT! WHOA! HOLD UP! Wireless headsets can cause a potential security breach?" The average person would not be able to "hack" into any wireless calls without having a pretty specific skill set; however, identity theft is a real concern for businesses handling personal data and sensitive conversations. Customers put their trust in the companies they choose to do business with, and the company must protect its customers with a proactive security culture.

The Jabra Engage has increased security of the wireless connection between the wireless headset and its base unit, and the rock-solid security is provided in 3 steps, which improve the protection of calls to a category-leading level.

Step 1: Pairing. This first step is a physical bonding of the base unit and headset. Jabra has patented "physical assisted pairing" to increase security. The Jabra assisted pairing method occurs only when the headset is docked in the base unit, and a secret link-key is then formed when the two pair. Wireless connection is secured with patented pairing; authentication between headset and base is established with 128-bit level technology compared to the category-standard 64-bit.

Step 2: Authentication. At the start of a call, encryption is used to set up secure authentication between the Engage headset and its base. A link is established using a secret key-link formed in the pairing (without this, the headset and base unit will not work together). This means that a "non-paired" headset cannot be used with the base unit. The authentication link is also protected by encryption. The better the encryption level, the more secure the established link.

Step 3: Encryption. During calls, the audio signal between base unit and headset transports data, which is secured via encryption. The higher encryption level, the better the protection of data. With Jabra Engage, the encryption link is renewed every minute to make decryption more difficult.

Security algorithms are listed in FIPS 140-2 standards required by the U.S. military and government, and recommended by the National Institute of Standards and Technology for financial institutions who demand the highest degree of security.

In addition, the Engage series enables 3 times as many people to work wirelessly in the same space, which is why Jabra says it was engineered as the world's most powerful professional wireless headset.

To learn more about the Jabra Engage series, contact our team of headset experts today: 1-866-998-9991.