With 2019 now firmly established, we took this opportunity to look with fresh eyes at our business, our customers, and our thoughts about what we resolve to do in this new year.

Let's dive in:

1. We resolve to continue to provide stellar customer service.
Our Customer Care team is committed to our customers. We anticipate customers' needs and have product on hand and ready to ship. Sample units are sent when customers are unsure of what they need; and our 30-day money-back guarantee makes sure our customers are happy with the products that they purchased.

2. We resolve to give our customers more than they ask for.
We know which promotions give customers the best deals, making those budgets stretch farther. In working closely with our brands, our headset experts are aware of new product releases and features that help customers work smarter. We provide information via our blog and YouTube channel that adds value to our product offerings.

3. We resolve to answer all questions quickly and completely.
Whether you connect with us through the Internet, by phone, in person, or through email, our goal has always been to help customers through each purchase, tech support question, or warranty issue. Pre-sales support is mission critical, and customers receive what they need so they are able to open the box and use products immediately. What's a quick disconnect cord? Which headset works best with my phone? Why is my wireless headset making a beeping noise? Can I use a headset with my hearing aid? These questions are common, and our goal is to provide useful, comprehensive answers.

4. We resolve to tell our customers what they need to hear, and not just what they want to hear.
If we don't have the product on hand, we will let you know that delivery will be delayed. If we don't know the answer, we will tell you. (And then, we will research until we find the answer.) If we made a mistake, we will admit it. Our guiding principle at Avcomm Solutions is integrity.

5. We resolve to provide information that is essential to business productivity.
We share what we know. While some experts say "Leave it to us" we say "Let us share our knowledge with you." The Avcomm Solutions blog, YouTube channel, and social media sites Twitter, Facebook, and LinkedIn, are updated continuously with valuable information that benefits our customers. Information such as, how to change a battery in a wireless headset to which Active Noise Canceling headsets are available for office environments, headsets are our focus and specialty, and we love to talk about them!

Do you make resolutions each year? Are they personal or professional (or both)? Share your resolutions on the Comments tab, above.

We are grateful for your business, and your trust in us! Here's to another successful year!

'Tis the season for New Year's resolutions: to keep yourself accountable and give yourself something to strive for. According to usa.gov, some of the most common New Year's resolutions include drink less alcohol; eat healthy food; get a better education or job; get fit and lose weight; manage debt; manage stress; quit smoking; save money; help others.

Any of those sound familiar to you?

Each January we begin with great intentions, and the first few days we are careful to make the right choices. New gym memberships spike in January and the parking lots are crowded as the New Year's resolutions take hold. Then, for many of us, life gets in the way and we feel we are too busy or overwhelmed with daily demands to meet the challenges of these resolutions. We simply cannot fulfill the requirements and self-discipline needed to find success. And once again, our resolutions are tossed to the side, to be considered with regret at the next New Year's Eve party.

Make 2014 the year that you achieve a resolution! Keep yourself accountable by sharing your resolutions with friends or family, and then make a plan to achieve that goal in 2014. Break the resolution into small manageable goals, create a timeline and then make sure you stick to it! The best part of achieving those small goals is crossing them off your timeline; the progress is visible and satisfying.

In addition to the resolutions that most people make (according to usa.gov), here are three more to consider:

1. Keep learning! Identify one or two areas you would like to dig into deeper – could be work-related, or home-related, such as learn to cook a new type of food or how to do maintenance on your lawnmower. Read this article from Lifehack about how to cultivate the habit of lifelong learning.

2. Stay connected to family and friends across the country – make it a point to connect to a defined number of people each month – by phone, Skype, e-mail, or visit them! It is very easy for life to get consumed with the day-to-day minutiae but the connections that are maintained with a little bit of effort provide richness and satisfaction to life.

3. Take a break from technology. Yes, you read this right … put down your smartphones, laptops, video game controllers, and look away from your TVs. Go outside, talk to your neighbors, take your kid for a bike ride, clean your gutters! Take a step back from issues you can't control, and focus on those you can; your presence will be noticed, and without a doubt, great memories will be made.

Happy 2014 and here's to keeping those resolutions!