1. My favorite Bluetooth headset loses power quickly and the headset "dies" in the middle of a conversation. Can I replace the battery?

Typically, batteries cannot be replaced in Bluetooth headsets; however, this is dependent upon the headset you’re using. Contact us and we can help determine if a replacement battery is available for your BlueParrott, Jabra, Plantronics, Sennheiser or VXi headset.

2. The ear hook that came with my Bluetooth headset has been lost. Are there replacement ear hooks* available? *Or: ear gels, power cords, connection cables etc.

Yes, we have lots of accessories for your Bluetooth headset. Simply find your headset by using the “Search” bar on our web site, find your headset, and click on the product listing. Once there, select the “Accessories” tab at the bottom of the product page. A complete list of available accessories will be displayed. If your headset has been discontinued, don’t despair! We have accessories for some older model headsets – simply give us a call (866-998-9991) and we can help.

3. How do I pair my Bluetooth headset with a smart phone or tablet?

No matter which device you’re using, you will need to enable Bluetooth in the Settings menu of your device and your headset will need to be powered “on” and be placed in pairing mode. That way, the headset and phone/tablet can communicate and connect (or, pair). Follow the prompts on the smart phone/tablet and pairing is complete.

NFC (Near Field Communication) pairing is also available for some phones, and headsets. Contact us for additional help with pairing/connecting your Bluetooth headset to your smart device.

4. Is there a way to change the wearing style of my Bluetooth headset?

This is dependent upon the headset that you choose. Some headsets offer a choice in wearing styles; while others may have an add-on piece that can be purchased.

5. Can I use my Bluetooth headset with my laptop/PC?

Yes, provided you have a UC version of the headset. In plain English, a “UC version” is enabled to connect to a PC/laptop via the included Bluetooth dongle that will plug into your laptop/PC via USB. The dongle must be paired to the headset out of the box. Contact us to ensure you have a UC headset.

Bluetooth headsets are incredibly useful, and more intelligent than ever, with voice activated commands in some models. When you have the right tools, taking and making calls, listening to music, and participating in webinars become second nature. Take advantage of these headsets to streamline your work and life! And with all of the wearing options available, the right headset is just waiting for you.

Contact us at 1-866-998-9991 and we can determine the best Bluetooth headset for your needs.

*The Jabra PRO 9400 series headsets are discontinued, and so are the replacement batteries. The replacement headset information can be found here.

One great feature of the Jabra PRO 9400 series wireless headsets is that the battery can be easily replaced, extending the life of your headset for years.

Your Jabra Direct software loads the Jabra Control Center to your computer, allowing you to manage all of your Jabra devices in Jabra Direct. It is also a quick way to check your battery level. After having used your headset for about 2 years, you may start experiencing some unusual things (one-sided conversations, headset doesn't keep a charge, degraded sound quality) that more often than not, can be fixed by a simple battery replacement. For under $20, and in less than 3 minutes, you can change the battery in your PRO 9400 headset and be on your way to complete wireless freedom once again.*

Jabra PRO 9400 Series battery replacement kit.
















Step 1. Remove the headband, ear hook or neck band from the headset. You will apply firm pressure to both pieces and pull them apart.











Step 2. Using the included torque screwdriver, remove the 3 screws from the headset cover.















Step 3. Now you're ready to replace the battery.













Step 4. Remove the battery from the speaker, by simply pulling it straight out. Replace with the new battery.














Step 5. Reverse your steps and put everything back together.










After completing your task, you may just want to brag to co-workers about how handy you are! (Or not, as you could become the official headset battery changer in the office!)

*Jabra recommends charging the battery for four hours on the headset base before using the headset.