Our contact center staff is on the front lines every day. Plantronics uses the term “Brand Ambassadors,” as these staff members are the face of your company to the outside world. They are the first, and sometimes final, point of contact for customers.
We are in the middle of the “most wonderful time of the year“ and you are probably looking around your call center right now and wondering if you’ve done everything you possibly could have to ensure a successful, positive holiday season for your staff, and in turn, for your customers. Long hours, sleep-deprived customers and staff, and faulty equipment can contribute to poor morale.
Whether you are at this point in the year completely immersed in the holiday season in your contact center, or just gaining steam, one of the most important pieces of equipment your staff uses is their headset. Are they working with broken-down, pieced-together-with-Scotch-tape headsets? Or, are you equipping them with a quality headset that’s comfortable and one they feel confident with using every day?
Our recommendation for staff members who are on the phone for the majority of their work day: thePlantronics EncorePro HW520. Plantronics took the best from the SupraPlus family and updated the technology, fit and comfort level into a stylish, lightweight headset with high quality sound.
Our contact center staff is on the front lines every day. Plantronics uses the term “Brand Ambassadors,” as these staff members are the face of your company to the outside world. They are the first, and sometimes final, point of contact for customers.