These promotions are offered by several of our manufacturers, and include trade-in offers, cash back, and free product. Details and deadlines for each promotion vary, so scroll through this post for all of the current promotions, or go directly to the brand: BlueParrott and Jabra.

BlueParrott

When you purchase 10 BlueParrott eligible products on the same invoice, receive either a FREE BlueParrott headset or Jabra Speak 710 with this BlueParrott Promo. Eligible headsets include the B550-XT, B450-XT, C400-XT, C300-XT, B350-XT, B250-XTS and B250-XT.

These are the same headsets that can be requested for the free product; or, choose a Jabra Speak 710 UC or Speak 710 MS speakerphone as the free product. Offer is valid until June 30, 2021; submit invoice here before July 31, 2021, to receive a free headset or speakerphone.

Jabra

The generous Technology Refresh is back in 2021! Is it time to update your hardware? The Jabra PanaCast is included in the program, and the cash back amounts are incredible! Get $150/unit for each non-Jabra huddle room camera you trade in; and $75/unit for existing PanaCast 2 or 3 cameras. For each Jabra or non-Jabra headset or speaker phone traded in, earn from $20-$40 per unit. Purchase Jabra Evolve, Evolve2 or Engage wireless headsets, and get $20/unit for existing Jabra Pro 900/9400 or Motion Office headsets or $40/unit for any non-Jabra wireless headset.

When you purchase these corded headsets: Jabra Evolve2 40, Engage 50, Biz 2300 or 2400 II, get $10/unit for your existing Jabra corded headsets; or $20/unit for any non-Jabra corded headset. With the purchase of Jabra Speak 710s, get $20/unit for existing Jabra Speak 410 or 510s, or get $40/unit for any non-Jabra personal or huddle room speakerphones. To learn more about the Technology Refresh/Trade-In program and how to save, visit the Jabra Technology Refresh Program site. Deadline for purchases is December 31, 2021; submit invoices by January 31, 2022.

Earn up to five FREE Jabra Evolve headsets! For every 25 Evolve headsets or ear buds you purchase, receive one Evolve2 40 or Evolve2 65 headset for free, up to a total of five. Purchase any combination of the Evolve 20, Evolve 20 Special Edition, Evolve 30 II, Evolve 40, Evolve 65, Evolve 65e, Evolve 65t, Evolve 75, Evolve 75e and Evolve 80 on the same order, and choose between one of these models as your free headset.

There are lots of choices in the Evolve series, with everything from a basic corded USB headset (Evolve 20 and Evolve 20 Special Edition) to the Evolve 65t, true wireless ear buds for professionals who work both inside and outside of the office. This offer ends June 30, 2021, and invoices must be submitted by July 31, 2021. For all of the T's and C's, and to submit an invoice, visit the Jabra Evolve Promo page.

It's important to note that public sector customers qualify for discounts from Konftel, Jabra, EPOS and Poly. These discounts apply to educational institutions from K-12 through higher education; health care facilities; and local, state and federal governments.

Are you ready to talk about new headsets? Give us a call at 1-866-998-9991 or send us an email!

The movie “Jerry Maguire” features a great scene with Cuba Gooding, Jr., as an aging professional football player telling his agent Jerry Maguire that he needs to “show me the money” – Jerry needs to negotiate a high-dollar contract for his client.

This phrase is easily applicable in industry and government, where shareholders, stakeholders and more are scrutinizing the bottom line. ROI (return on investment) is a much discussed term that attempts to determine the value of something and its impact on the company’s overall financial health.

Scaled-down budgets and budget cuts are forcing many to stretch their limited resources. It can be a temptation when looking at a reduced budget to quickly make decisions based upon price alone. You have X amount of dollars, and so you look for a low price, giving you (theoretically) more product for the money. Unfortunately, you get what you pay for.

A high quality headset may have a higher price tag, but over the long run, offers a better value and costs less – equaling happier customers and employees. How?

1. Durable construction – Corded headsets can clutter a workstation. Chairs roll over the cords on the floor, feet can get tangled in them, and the general use of corded headsets can cause cords to break, snag, and fall off. Headsets offered by Avcomm Solutions have been tested by the manufacturers for user-proof adoption.
   
   The recent trend in headset manufacturing has been the inclusion of Kevlar cords. We know that Kevlar bullet-proof vests in the law enforcement community stop bullets, and the Kevlar reinforced headset cords add a layer of protection to the cords, so they aren’t easily broken down.
   
   High quality, heavy duty materials – plus design features that minimize the damage that can come from repetitive and sometimes hard use – will keep your agents on the phones.
   
   
2. Reliability – With call centers running sometimes continuous 24-hour shifts, appropriate agent coverage is a necessity. Can you rely on your headsets to work when your agents need them? Increase first call resolution, improve engagement, and reduce hold times with a reliable headset.

1. Comfort – The fit and feel of a headset can contribute to your agent’s job satisfaction. Heavy phone users – those on the phone for the majority of their workday – will appreciate a comfortable headset that doesn’t pinch or fall off their head and ears. A happy agent makes for a happy customer!

1. Excellent sound quality – The ability to hear and really listen to the person on the other end of the call is critical. Cisco has identified and categorized voice quality problems including echo, tunnel, soft, loud, or tinny voice, and absolute silence, as just some of the voice quality problems during phone calls: Recognizing and Categorizing Symptoms of Voice Quality Problems.
   
   Companies that specialize in designing headsets for call-centric environments have value-added features. Audio technologies and hearing protections such as SafeTone (Jabra), ActiveGard (Sennheiser) and Sound Guard (Plantronics) ensure the safety of headset wearers. To read more about these technologies, check out our blog post: Say What? The research and development necessary to produce the best headsets for call-centric environments is a continuous evolution of excellence for our headset manufacturers.

1. Noise cancelling microphones – If you are in a busy, crowded or noisy office environment, noise-cancelling microphones are a must and definitely worth the added cost. Colleagues and other background noises (copy machines included) are filtered out and therefore not transmitted to your caller through the microphone. Companies dealing with highly sensitive data, including credit card information, will provide peace of mind to callers who won’t hear other customers’ conversations in the background of their agent’s microphone. For a more detailed listing of microphone types, read our blog post.
   
   
2. Warranty replacement – A warranty replacement policy is another standard for high quality headsets. Sometimes, due to carelessness, or other issues, headsets can break or fail. Our manufacturers offer a 2-year, and sometimes 3-year warranty replacement, on their corded headsets. You won’t be purchasing replacement headsets regularly with this safeguard in place!

Let us know how we can help you increase your profits, and impact your bottom line, with the top quality headsets that we offer here at Avcomm Solutions. Our job is to help you find the best solutions for your office’s unique needs and environment. Contact us!

Source: Choosing the best direct connect headset solution for your contact center. Plantronics whitepaper. 1/23/08.