The COVID-19 pandemic has fundamentally changed the work place: some were sent home to work and will stay there; others working in the office have new rules to follow.

To limit virus spread, the CDC recommends limited face-to-face contact. As people return to the office, the CDC-recommended social distancing, also called “physical distancing,” (keeping a safe space between yourself and other people who are not from your household) is in effect. To practice this distancing, workers must stay at least 6 feet (about 2 arms’ length) from others.

For call centric employees, side by side training is a necessity; yet, how can we accomplish this in the office, at a safe distance?

Fortunately, the technology in most DECT wireless headsets allows "call conferencing" between units. This is a great feature that allows employees to drop into calls for training or conference call purposes, with minimal contact.

Call training is easy — and safe — when you use wireless headsets.

Here's how:

1. Remove the primary/host headset from the base.

2. Drop the secondary/guest headset into the headset cradle. The host headset will hear a tone to accept the new headset. The host headset will click the "Answer/End" button.

3. Remove the guest headset from the host base. The headsets are now paired and ready to work together. This process can be repeated for an additional 2 headsets, for a total of 4 headsets on the same call.

4. The guest headset can be muted for listening purposes; simply unmute if necessary.

5. To end the conference/pairing feature, press the End button on the primary/host headset. It's that simple!

If you deploy corded headsets to your employees, you’ll want to explore options beyond traditional side by side training. Perhaps your current softphone solution offers listen-in type features that you can take advantage of for training purposes.

For questions about wireless headsets in the contact center environment, or suggestions for the best wireless headsets for your unique set-up, call our Headset Experts at 1-866-998-9991 or Chat us now!