Help your Jabra headset become smarter.

While you may be familiar with high-quality devices from Jabra, such as Evolve headsets and Speak speakerphones, you may not know that Jabra also provides innovative, AI-enhanced software that supports its USB (and Bluetooth with Link 360/370 adapter) products. Jabra Direct 2.0 is available now — and, it's free.

Core functions of Jabra Direct:

•Automatically get firmware updates so that your headset is always updated and secure.

•Personalize your headset settings according to personal preferences, or company requirements. Functions such as ringtone, sound optimization for music, audio protection level, sidetone level, and many more areas can be controlled.

•Remote call control (answer/end/call, mute, redial, etc.) for UC platforms.



Jabra Direct has an intuitive, user-friendly interface that provides overall status of each connected device, and notifications of updates. To receive firmware update notifications, go to Settings and switch Update Notifications to "On." This alerts you to open Jabra Direct, and run updates as they are available.

Key updates in Direct 2.0: Enterprises that use a proxy server, and those who prefer on-premise deployments, are now supported. Jabra Direct 2.0 will be able to connect to the Internet and receive settings and firmware in proxy-based environments. For enterprises that prefer not to be connected to the Internet, change settings or firmware updates on Jabra devices can be managed and controlled by the enterprise, within their firewall. Another update: Direct 2.0 provides data about end-user name and PC/Mac name, which is also then added as a service in Xpress 2.0. Additionally, Jabra announced that it has certified the handling of customer data in the Jabra Cloud with the SOC 2 declaration. Jabra is committed to protecting customer data against unwanted usage by a third party.

Download Jabra Direct 2.0 for Windows or Mac, from the Jabra Direct page.

Jabra Engage 50

Jabra Engage 50 is a new generation of digital headsets that provide additional call analytic metrics. The Engage 50 is the first Jabra corded headset to have the chip in the headset itself, making it a true digital headset. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

No longer are headsets an accessory to a phone system, simply transmitting human audio; they are now a "business critical element of the whole infrastructure," according to Jabra SVP Holger Reisinger. These digital devices provide call analytics that in some cases can listen to how people say things, extracting human sentiment from the human voice. Reisinger says that Jabra is providing proof of concept with new KPIs for the contact center, such as measuring agent friendliness against customer anger, in real time. Rather than recording calls and doing transcription analytics, this information is measured in real time and shown as a graph, in front of the agent who is on the call, so that the agent can adjust tactics, mid-call.

Jabra Xpress 2.0 Now Available

For organization-wide updates and inventory management, we recommend Jabra Xpress, a free online tool. Read all about Jabra Xpress on our blog, here: Jabra Xpress: Mass Headset Deployment Made Easy. This program allows IT staff to create software packages for remote updates, configurations and asset management of Jabra USB devices. Jabra Xpress has also been updated to a 2.0 version. To create an account to begin using Jabra Xpress, or update existing Jabra Xpress to the 2.0 version, go to the Xpress microsite: Jabra Xpress 2.0.

Jabra Direct 1.0 and Jabra Xpress 1.0 will be discontinued June 30, 2019. We recommend updating to the new 2.0 versions today. Please reach out to us with any questions you have about these updates, and let us know if you need any assistance: 1-866-998-9991.

Your IT department will beg you to buy Jabra headsets once they know about Jabra Xpress, an industry-first, free web-based software package that quickly and accurately deploys and upgrades Jabra USB headsets and adapters, along with related utility software and Softphone drivers. Jabra estimates that in about 15 minutes, your headsets are deployed, configured to be aligned with corporate policies and ready for the end user! Jabra Xpress supports an unlimited number of users within your enterprise.

Before Jabra Xpress, the IT department could spend hours, and sometimes days (depending upon the number of headsets), to manually set up Jabra USB devices to each individual’s PC. Software and firmware upgrades then were either taken care of by the IT department after hours, or dependent upon the individual user’s manual intervention.

Using this online MSI configurator, software, firmware and settings are remotely deployed, thus ensuring each device has been updated, and correctly. MSI packages can be tailored for specific groups of users, to help them work most productively.

There are three tools that make up Jabra Xpress:
•Xpress online tool – create an MSI package for mass deployment using industry-standard enterprise management tools such as SCCM. Your Jabra device firmware, settings, and software can be custom configured for your organization’s needs.
•Jabra Device Updater – a windows application installed on an end user’s PC that governs Jabra device configurations (e.g. firmware version upgrade OR downgrade, device settings, etc).
•Jabra WMI provider – a WMI provider that collects detailed information of Jabra devices (e.g. model name, firmware version etc.).

The WMI provider can capture information from every Jabra device and every previously connected Jabra device, which is great for an organization’s asset management. Information such as serial number, when the device was last updated, and which version they’re using, is available.

To use Jabra Xpress, Jabra Service Engineer Dennis Majikas says it’s as simple as creating the MSI file from the Jabra Xpress microsite and deploying the file via the corporate deployment software that’s normally used.

Another benefit of Jabra Xpress is that it’s always up-to-date.

“Updates happen in real time, so you’re always getting the latest and greatest,” said Majikas.

Since Jabra Xpress is based on standard Microsoft technology (MSI/WMI), it’s compatible with leading deployment systems such as Microsoft System Center Configuration Manager (SCCM), and will seamlessly integrate into your existing IT management infrastructure.

If your organization doesn’t utilize SCCM, the MSI file can be saved to a shared network folder and accessed from there, or sent as an email attachment. Changes to the MSI file can be made by modifying a previously created configuration.

Once the MSI file has been executed and the updates have been successful, the MSI file can be deleted. There is no footprint on the user’s computer.

The intuitive, user-friendly program offers a 3-page FAQ document that is continually updated with questions from current users of Jabra Xpress, and a 22-page User Guide that clearly explains the software package.

“The long term value at the end of the day demonstrates that it costs your company less to support Jabra products than others,” said Majikas.

To get started with Jabra Xpress, go to the Jabra Xpress microsite, click on the yellow "Get access" button and request a free login. Within a day or so, you will receive a confirmation email with username and password. You can immediately use Jabra Xpress, and access all documentation and presentation material.

To learn more about Jabra Xpress, you can watch the Jabra Xpress YouTube video.

Feel free to contact us here at Avcomm Solutions: 1-866-998-9991 and we can set up a personalized demonstration for you.