To sound like the professional you are, your calls deserve premium audio; something your laptop and smartphone speakers cannot deliver.

Poly has the answer: the Sync 20 speakerphone provides robust audio for conference calls and music, anywhere.

A multi-microphone array reduces both echo and unwanted background noise – keeping the focus on who’s speaking. Full duplex audio technology allows people on both ends of the call to speak simultaneously without muting each other, making conversations feel natural. You won't miss a word.

The bass reflex system with dual-passive radiators ensures high-quality, natural-sounding voice while on calls and and there's deep bass for jamming out to your favorite playlist between calls.

The best part? It's easy to set up: Take the Sync 20 out of the box, connect it to your mobile phone or computer (via Bluetooth or with the integrated USB cord on the bottom of the Sync 20), and you're ready to go.

Once you're connected, the highly visible LED light indicator lets you know the call status – even from a distance. The touch buttons on the top of the Sync 20 let you answer and end calls; increase and decrease volume; mute calls; and switch between functions – such as play or pause music, last number redial, voice assistant, and more – with the touch of the programmable Rocket button. The Microsoft Teams-Certified variant has a dedicated Teams button.

Whether you need USB-A or USB-C connection, Microsoft or UC certified, or a BT600 USB dongle (all of the "+" models), there's a speakerphone to meet everyone's requirements. You can take a look at the all of the Poly Sync 20 and 20+ variants, here: Poly Sync Speakerphones.


It's worth mentioning that the Sync 20 battery gives you up to 20 hours of talk time, and you can charge your smartphone too in the integrated USB-A charging port.
The Sync 20 has been IP64-rated for dust and water resistance, so it's safe to wipe it down with water or disinfectant to keep it clean and germ-free.


Poly is continuing the Sync series with the Sync 40 for huddle room spaces and the Sync 60 for small to mid-size conference rooms. Watch for those models in 2021. Our Customer Care Team is ready to help you determine which Sync 20 or Sync 20+ model you need. Give them a call at 1-866-998-9991 or Chat us now.

Learn more about the Sync 20 models, in our overview video.

Sound quality is crucial when making calls and streaming multimedia. We always want to use the best headset for each environment, connection type, and personal wearing preference. We assume that "all headsets are created equal," but that is not the case. Recently, we heard the statement: "Jack connections work more reliably than USB ones" when used with PCs; in fact, USB headsets offer more benefits and better sound quality, as well as reliability. We recommend USB headsets over 3.5mm headsets when connecting to computers, and here's why:

Jack connections, or 3.5mm connectors, are pin-shaped plugs that can support stereo sound and microphones, depending on the number of separate connector rings on the plug or jack. The 3.5mm jack has been a standard feature across numerous devices, especially portable ones, such as the transistor radio, Walkman, and most recently, different makes and models of smartphones. They can also be used with computers that have the 3.5mm jack plug. The 3.5mm uses the device's sound processing system, such as a computer's sound card, for analog sound.

USB headsets bypass your computer's sound card and use their own sound processing system, for better sound quality than 3.5mm headsets. USB headsets benefit from digital-to-analog processing outside of the computer. USB processes digital sound from your device and runs it through its sound system that filters out the audio and removes ambient noise, resulting in much cleaner sounds. For rich wideband audio, and to hear more highs and lows, USB connection is typically preferred. USB provides a lifelike audio experience, compared with 3.5mm headsets.

Another great feature found in USB headsets: in-line call controllers, for ease of call management. Buttons for answer/end, volume, and mute are standards for the control units.

USB headsets can be continually updated, thanks to the free firmware updates offered by each brand, such as Jabra Direct for all Jabra USB devices. And, with cloud-based software management programs that support all main operating systems (some free, others available at scaling costs), global inventory, mass deployments, call analytics, agile maintenance and more can be achieved at the click of a button from an IT administrator. Jabra Xpress is one of these global software management software packages.

The Jabra Evolve 40 headset pictured throughout this post offers both 3.5mm and USB connections. It is a versatile headset for both in the office, and on the go. We always recommend the use of the USB connection when using the Evolve 40 with a PC. The Jabra Eolve 40 is available in both standard USB and USB-C options.

Our Headset Experts are ready to help you find the best headset for your environment. Give us a call at 1-866-998-9991 or Chat us now!

Source: USB vs Analog Headsets, azcentral.

Are you trying to solve an echo problem? Trying to maximize security in your conferencing? To answer customers' needs, Yamaha designed a new tool, the Conference Product Finder, to identify the right Yamaha Unified Communications product with ease. Answer a few questions, and immediately your recommendations pop up.

Yamaha recognizes that conferencing needs are unique; even within one organization, there may be different connection types and room arrangements. A huddle room does not require the same type of coverage that a large board room would, for example.

The first series of questions asks what you're trying to do: Enhance sound quality? Record voices? and other options. The next screen is about Compatibility: Bluetooth, VoIP, USB and Microsoft Skype for Business, or other UC platform? Next up, how many people does this system need to cover? It could be for as few as one person, and as many as 20+ people.

Depending upon your answers, the product(s) that best match your requirements, will populate. The Product Finder will ensure the best fit for device and environment, connection type, and more; we will work with customers further on pricing, availability, and delivery status.

Or, if you prefer to speak with someone directly, our staff will be happy to discuss the various conference products offered by Avcomm Solutions, and help you determine the best fit. Call us at 1-866-998-9991, or send an email.

“Alright, stop! Collaborate and listen… " These wise words from Vanilla Ice circa 1989 still hold true today, especially in today's work climate. With employees working some or all of their week from home, and the Open Office design making private collaboration difficult to accomplish in the office, huddle rooms have seen an increase in popularity.

Huddle rooms, defined by AVI Systems, Inc., as "small conference areas that are equipped with audio, video and display system technology," support group collaboration at a small scale. These informal team collaboration spaces are a place to “huddle” together for impromptu and scheduled meetings, and to collaborate on projects. Typically, an average huddle room houses 5-7 people, and contains a table, TV, and some type of speakerphone and USB video camera arrangement. White boards are also prevalent (and even some smart boards) to complete the tools available.

With the limited space comes requirements for equipment that not only allows for meetings and content sharing, yet doesn't cost a fortune. Organizations typically have more than one huddle room to equip.

The wall-mounted Yamaha CS-700 (MSRP: $799) from Revolabs is a new all-in-one video and sound collaboration system that allows for simple USB connection to PC. The CS-700 is easy to use, but don't let the simplicity fool you: it's a powerful tool. A beam-forming microphone array, and four speakers provide clear, rich sound. The 120-degree ultra-wide angle camera captures all meeting participants in one field of view. Audio, video, and screen sharing are all accomplished with one USB cable!

According to Revolabs co-founder and former CEO, JP Carney: "What this means for IT teams is a simple to use, set-it-and-forget-it meeting room audio and video system. No longer will they get calls asking how to connect to meeting room equipment, how to use camera controls, or worry about control pads walking out the door." This means that "the remote monitoring and provisioning of this unique system simplifies installation and control, reducing the number of IT service tickets and enabling simple collaboration for their customer base,” said Carney.

Any video conferencing software may be used. Common applications include Microsoft Skype for Business, Vidyo, Zoom, BlueJeans, and many more. The CS-700 provides a SIP interface to the corporate call manager, replacing the need for a separate conference phone in the huddle room. USB and SIP communications can be easily bridged in the CS-700, expanding the communication opportunities even further. And Bluetooth allows for fast and easy audio connections, instantly turning a mobile or computer call into a conference call.

If you're unsure about how to set up a huddle room, contact us for recommendations. The CS-700 is just one of the many options we can put together to best fit your requirements. After all, Communication is Our Business.

Congratulations on your purchase of a brand new headset! You’ve connected it to your phone, started to make calls with it … and the person on the other end of the call tells you that you sound like you’re in a cave. A pesky echo is destroying the quality of your calls. You wonder if you’ve made a bad purchasing decision and consider going back to using your phone’s handset. Don’t despair: we’re here to help!

The Echo Fix

If you or your customers are hearing an echo, the mic volume may be set too high. Jabra says that the audio level of your headset microphone should approximately match the audio level of your desk phone. Make a test call, and while you are talking, decrease the mic volume one step at a time. It’s important that your mic level be high enough so that your customers can hear you well, but it shouldn’t be so high that you are hearing yourself echo back through the headset. Another indication that your mic level is too high is if you hear your breath or excessive wind-type noise through your headset.

Also, don’t forget the importance of proper microphone positioning. This too can be the cause of a subpar sound experience.

To find out how and where to adjust the mic volume of your particular headset, you can refer to the headset user manual or better yet, just pick up the phone and give us a call. We love to hear from our customers and are always happy to help! You can reach our support staff at 1-866-998-9991.

This is an easy fix to a common (and annoying) problem!