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There were 6 posts tagged: Jabra Direct

How to choose between a Microsoft Certified and UC device

July 12th, 2021  •   0 Comments

As you are shopping the Avcomm Solutions web site, you may notice that many of our products such as USB headsets and speakerphones, are labeled as "Microsoft," "MS," or "Certified for Microsoft," while others are labeled "UC." We are often asked the difference between a Microsoft and UC (Unified Communications) product, and how to choose between them.

Our answer: If you are using a Microsoft platform (such as Microsoft Teams, Skype for Business, or Lync), you should purchase the Microsoft certified variant.

What this means: the models certified for Microsoft support Microsoft platforms as a Plug and Play experience. The Plug and Play experience includes:
•automatic selection as the default audio device and
•features to answer and end calls, adjust volume, and mute.

If you are using another communications platform, such as Cisco Jabber, Ring Central, or other softphone, you should purchase the standard UC version of the headset or speakerphone. If you do use a model that is certified for Microsoft Skype for Business with a different computer softphone client, the product should work the same as a UC model regarding audio and features (such as answer and end calls, adjust volume, mute).

To set up your headset or speakerphone to work with Microsoft Skype for Business (or Teams, or Lync), install the headset manufacturer's free software:
Jabra Direct for Jabra products;
Hub Desktop for Plantronics, now Poly, products or Poly Lens App for newer Poly devices;
and EPOS Connect (formerly Sennheiser HeadSetup Pro) for EPOS | Sennheiser products.

All of these are free from the manufacturers.

For further help with your unique headset and speakerphone needs, reach out to our dedicated customer care team at 1-866-998-9991, via email, or Chat with us now.

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Jabra Evolve2 65: New standard for outstanding calls

June 12th, 2020  •   0 Comments

For clear conversations from anywhere you work, Jabra has introduced the new Evolve2 65 Bluetooth headset with three microphones, two of which are located in the boom arm, with one in the right ear cup. There’s 37 hours of battery life, and 3 times better wireless range than the existing 65 headset for the Evolve series.

The Evolve2 65 comes with the Link 380, the Jabra adapter in USB-C and USB-A. Some variants include a charging stand to keep the headset docked when it's not in use. The Microsoft Teams certified options in the range have their own dedicated Microsoft Teams button for instant connections to collaborative meetings. The obvious LED light on these headsets can also signal different things, like missing a meeting or call.

If your platform is something other than Microsoft Teams, Evolve2 65 works with all leading Unified Communications (UC) platforms, for seamless collaboration.


True comfort, luxury

Memory foam ear cushions on self-adjusting earcup swivels, with a pioneering new angled design, mold to your ears’ natural contours and cancel up to 48% more noise.

Using biometric measurements of hundreds of heads, Jabra created the perfect ergonomic design, featuring a unique headband shape that optimizes weight distribution for every head shape. The result is a headset that offers all-day comfort, day in and day out.

In Stock Now and Ready to Ship Today

•Evolve2 65 Link 380A UC Stereo with Stand, Black MSRP: $299.00

•Evolve2 65 Link 380A UC Stereo, Black MSRP: $249.00



Download the free Jabra Direct to ensure that your headset always has the latest firmware, guaranteeing you’ll have the most up-to-date features, bug fixes and easy access to compatibility updates. With the user-friendly Direct Dashboard, staying current has never been easier.

Call our dedicated Headset Team at 1-866-998-9991 or Chat us now for recommendations.

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Jabra Direct offers new feature for Evolve headsets

April 20th, 2020  •   0 Comments

Jabra Direct has introduced a new feature that customizes the music equalizer of Evolve headsets. The Evolves, corded and wireless, are great for both personal and work usage.


























If you already have Jabra Direct, simply open Jabra Direct on your desktop, click on the Updates tab at the top, and then click on the yellow "Update Now" button. This should only take a few minutes.

If you don't have Jabra Direct installed on your PC yet and you are using an Evolve headset (or other Bluetooth (with dongle) or USB headset or speakerphone from Jabra), do this immediately. Jabra Direct makes sure that your headset always has the latest firmware, guaranteeing you’ll have the most up-to-date features, bug fixes and easy access to compatibility updates. With the user-friendly Direct Dashboard, staying current has never been easier. And, it's FREE.

Download here: Jabra Direct

Contact our Headset Experts at 1-866-998-9991 or Chat us Now for more information about Jabra Evolve headsets, and which one is best for you.

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Jabra Direct Just Got Even Better

March 6th, 2019  •   0 Comments

Help your Jabra headset become smarter.

While you may be familiar with high-quality devices from Jabra, such as Evolve headsets and Speak speakerphones, you may not know that Jabra also provides innovative, AI-enhanced software that supports its USB (and Bluetooth with Link 360/370 adapter) products. Jabra Direct 2.0 is available now — and, it's free.

Core functions of Jabra Direct:

•Automatically get firmware updates so that your headset is always updated and secure.

•Personalize your headset settings according to personal preferences, or company requirements. Functions such as ringtone, sound optimization for music, audio protection level, sidetone level, and many more areas can be controlled.

•Remote call control (answer/end/call, mute, redial, etc.) for UC platforms.



Jabra Direct has an intuitive, user-friendly interface that provides overall status of each connected device, and notifications of updates. To receive firmware update notifications, go to Settings and switch Update Notifications to "On." This alerts you to open Jabra Direct, and run updates as they are available.

Key updates in Direct 2.0: Enterprises that use a proxy server, and those who prefer on-premise deployments, are now supported. Jabra Direct 2.0 will be able to connect to the Internet and receive settings and firmware in proxy-based environments. For enterprises that prefer not to be connected to the Internet, change settings or firmware updates on Jabra devices can be managed and controlled by the enterprise, within their firewall. Another update: Direct 2.0 provides data about end-user name and PC/Mac name, which is also then added as a service in Xpress 2.0. Additionally, Jabra announced that it has certified the handling of customer data in the Jabra Cloud with the SOC 2 declaration. Jabra is committed to protecting customer data against unwanted usage by a third party.

Download Jabra Direct 2.0 for Windows or Mac, from the Jabra Direct page.

Jabra Engage 50

Jabra Engage 50 is a new generation of digital headsets that provide additional call analytic metrics. The Engage 50 is the first Jabra corded headset to have the chip in the headset itself, making it a true digital headset. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

No longer are headsets an accessory to a phone system, simply transmitting human audio; they are now a "business critical element of the whole infrastructure," according to Jabra SVP Holger Reisinger. These digital devices provide call analytics that in some cases can listen to how people say things, extracting human sentiment from the human voice. Reisinger says that Jabra is providing proof of concept with new KPIs for the contact center, such as measuring agent friendliness against customer anger, in real time. Rather than recording calls and doing transcription analytics, this information is measured in real time and shown as a graph, in front of the agent who is on the call, so that the agent can adjust tactics, mid-call.


Jabra Xpress 2.0 Now Available

For organization-wide updates and inventory management, we recommend Jabra Xpress, a free online tool. Read all about Jabra Xpress on our blog, here: Jabra Xpress: Mass Headset Deployment Made Easy. This program allows IT staff to create software packages for remote updates, configurations and asset management of Jabra USB devices. Jabra Xpress has also been updated to a 2.0 version. To create an account to begin using Jabra Xpress, or update existing Jabra Xpress to the 2.0 version, go to the Xpress microsite: Jabra Xpress 2.0.

Jabra Direct 1.0 and Jabra Xpress 1.0 will be discontinued June 30, 2019. We recommend updating to the new 2.0 versions today. Please reach out to us with any questions you have about these updates, and let us know if you need any assistance: 1-866-998-9991.

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Secure Your On-Screen Data with the NEW! Jabra Screen Lock App

May 25th, 2016  •   0 Comments

We are so excited to share the news about Jabra’s recently announced Screen Lock App. This is incredibly easy to use and for companies with security compliance concerns, the FREE app allows you to discreetly lock your PC screen by simply unplugging the Jabra headset from the inline controller.

We have tested this with the Evolve 40; as well as the Link 230 with a BIZ 2300 duo headset and it’s as simple as it sounds: unplug the headset, your screen is locked instantly, and you can walk away knowing you are leaving your computer secure. Please note: the Jabra Direct firmware must be updated for each device, in order for the Screen Lock App to work properly!

Jabra Screen Lock is compatible with these Jabra headsets and USB cables:
-Evolve 40
-Evolve 80
-Link 230 & any Jabra QD headset
-Link 260 & any Jabra QD headset

Setting Choices:
Lock Delay – Choose between None or 15 Second delay
Lock Action – Choose between Screen lock; Screen saver; Hibernate; or Sleep

The app is works with PCs running Windows 7 or 8. It is available at the Jabra web site at no charge: Jabra Screen Lock App. Because the lock is all about discretion and security, it does not report any activity to a server anywhere and does not automatically update itself. It is completely standalone, and in the user’s control.

Jabra Intelligent Call Transfer

Another API from Jabra, Intelligent Call Transfer, supports call transfer from a Skype for Business desktop-based softphone call to a smartphone. With Jabra Intelligent Call Transfer, the conversation now follows the user when required to move a call from one environment to another – leaving their main work station.

How it works: Transfer a call using the Evolve 40 or Evolve 80 by unplugging the 3.5mm stereo jack stick from its control unit and the call will transfer to the user’s mobile phone. Users then insert the 3.5mm jack into the smartphone to continue the conversation or even continue the conversation using a Jabra Bluetooth™ headset.

This is available at no charge with Jabra Direct – just another reason to continue to update firmware when prompted by the Jabra Direct app. To download Jabra Direct (formerly PC Suite) go to the Jabra web site here: Jabra Direct Download.

Bravo Jabra!

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