February 9th, 2016 • 0 Comments
If you’re in the latter category, this blog post is for you. Fear not and take heart! We will attempt to help you find hope in your workday. Seven tips from bayt.com just may be the inspiration you need to keep going back to the 9-5 grind (or, the best 8 hours of your day!).
The first is a big picture tip: Clarify your goals. Before you begin, ask yourself what you want to achieve.
Next, establish a game plan to reach those goals. How can you reach your goals? By creating a series of manageable steps that are achievable, provides not only a sense of success, but also a forward momentum that will lead to the ultimate goal. Be sure to ride the wave of success when you reach your goals. It’s easy to forget about the steps that led to your success, and the amount of time it took to get there. This positive wave can then provide the energy to continue onto the next goal. In celebrating success, don’t forget to reward yourself. When you reward yourself, the anticipation of that reward is culminated and a sense of excitement is felt!
As with everything in life, it’s important to keep things in perspective, maintain a healthy work/life balance and most importantly, THINK POSITIVE. Positive thoughts lead to positive actions; a great way to “stay positive” is to recall a moment of success at work, a compliment from a co-worker, or an upcoming day off. Visual reminders, such as displaying positive quotes in your cubicle, can also remind you to think positive.
Tell us what keeps you motivated and excited to go to work each morning on the Comments tab, above!
February 1st, 2016 • 0 Comments
“From enterprise to education, and government to healthcare, organizations are taking advantage of UC systems to be more productive and efficient. But no matter how sophisticated the hardware and software, people have to be able to hear each other in order for a UC system to reach its full potential. That’s where Revolabs comes in,” said Jim Fairweather, executive vice president of global sales at Revolabs. “Our products play a critical role in an integrated system by providing pristine audio quality.”
FLX UC 500How does this conference phone provide great sound? It starts with a subwoofer and tweeter, and has four omnidirectional microphones built into the corners of the FLX UC 500. The full duplex allows for both audio capture and audio playback at the same time – so your sound does not cut out or break up, for a more natural conversation on both sides. Integrated acoustic echo cancellation is another great sound feature.
An included AC power adapter provides power to the FLX UC 500. Connect via USB to any PC, Mac or Chromebook, and it works with any collaboration software you choose, such as Skype for Business, Cisco Jabber, Vidyo, and more.
This device is ideal for huddle rooms, executive offices, and conference rooms for up to 10 people and is available in two colors: black and white. MSRP is $399. Watch Revolabs’ video on YouTube: Revolabs FLX UC 500.
In addition to the FLX UC 500, Revolabs offers two additional models that combine a VoIP phone with USB conference calling. These devices connect to IP PBX’s and integrate with conferencing applications. They are powered via Ethernet cable.
FLX UC 1000This device bridges USB and SIP calls with the included dial pad that has a 3.5 inch color display and easy to use functionality. You can manage up to 2 SIP calls, 1 USB call, and the user, at the same time.
This solution works best in a conference room for up to 10 attendees. The FLX UC 1000 MSRP is $799. Watch the video about the FLX UC 1000 here: Revolabs FLX UC 1000.
FLX UC 1500The FLX UC 1500 has the same pieces as the FLX UC 1000, and also includes two expansion microphones, providing coverage for up to 18 people in a room. With an MSRP just shy of $1,000, this device gives a lot of bang for the buck!
Revolabs suggests downloading the conference phone’s latest firmware once you receive the product, to ensure best use. The complete User Manuals for these products are also available for download on the Revolabs web site.
Warranty on these devices is 1 year.
Are you perplexed about your conference room configuration? We would love to speak with you about these 3 options from Revolabs, as well as other solutions that will best meet your requirements. Don’t leave your conference room audio to chance and risk poor meetings; Contact us today!
January 21st, 2016 • 0 Comments
In a webinar hosted by Plantronics, Neil Hooper from Plantronics stated, “100 percent of customer interactions will be in the public domain (due to social media).” If you are not providing an awesome experience to your customers, this is a terrifying thought!
A key component to exceptional customer care is acoustics in your contact center. Colin Rawlings, the Tech Director of Acoustics by Design in the United Kingdom, shared some valuable information about good acoustics in your contact center. Background noise costs money. Simply put, when you provide a quiet and professional work environment where background noise is managed:
- Stress is reduced
- Absenteeism is reduced
- Errors are reduced
- Misunderstandings are reduced
Also: staff retention, call quality, productivity and customer satisfaction are improved.
To improve acoustics in your contact center, Rawlings suggests the ABC principle:
- A – Absorb noise close to the source – the use of sound panels, wall panels, and freestanding office screens will provide noise absorption.
- B – Block the direct path of sound – this can be accomplished by computer screens, desks and walls.
- C – Cover/mask unwanted sounds –pipe in soothing water sounds, or electronic white noise.
- D- Discipline – correct microphone placement is critical: 2 finger width’s away from the mouth is ideal.
- Replace the voice tube regularly (they do get blocked) or, even better, use headsets with noise-cancelling microphones.
- Replace the ear cushions on the headsets regularly. With regular use, the cushions can be broken down and can be uncomfortable.
December 28th, 2015 • 0 Comments
With the new year quickly approaching, Plantronics has informed us of the latest list of end of life product in 2016. If you see some of your favorite headsets on this list that are being discontinued, act quickly to purchase now before stock runs out! The EncorePro series is the suggested replacement for the headsets on the list; the DA70 and DA80 are the recommended replacements for the adapters on the list.
|EOL Product in 2016||Replacement Product|
|DA55, DA65||No direct replacement|
We will provide support on the discontinued headsets for as long as you have them.
Let us know how we can help! Contact us today.
December 16th, 2015 • 0 Comments
The Circle Flex dual hinge ear cups now come with soft leatherette ear pads covering acoustic foam. These ear cups ensure a closer ear fit, all-day wearing comfort and optimized sound quality. Sennheiser ActiveGard technology protects users against acoustic injury.
Another upgrade to the USB headsets in the series is the inline call controllers. The new sleek design makes them more ergonomic and easier to use. The controllers allow you to answer/end calls; adjust volume up and down; mute the mic; redial the last outgoing call and reject an incoming call. Check out the USB CTRL II headsets here: SC 230 USB MS II and SC 260 USB MS II.
Kudos to Sennheiser for including a nylon carrying pouch with each headset! This saves a few dollars, as well as wear and tear on your headset when it’s not in use. Transport the headset to another work location, or when you’re traveling, and you don’t have to worry about the headset cords, ear cushions, or microphone boom being destroyed in your laptop bag!
The lightweight, metal-reinforced headbands allow you to adjust the headband for a personalized fit. Noise-cancelling microphones cancel the background noise so your caller hears you, and not the background surrounding you.
Customer input was relied upon in these latest upgrades, according to Lars Riis Rasmussen, Vice President of Sales and Marketing, EMEA, at Sennheiser Communications.
“Over the past few years, our Circle series headsets have become a popular and valued all-day working tool in many contact centers, office, and Unified Communications environments,” says Rasmussen. “We have used customer feedback to further improve the product range.”
For further information about the Sennheiser Circle series, contact our team of dedicated headset experts.