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Positive Psychology and Happiness: The Secret to Better Work

March 27th, 2018  •   0 Comments

"If I do well at this job, and am successful, then, and only then, will I be happy."

This is the typical thought process about the way to find Happiness: I must work hard, then I will be successful, and then happiness will be the result. But is this true?

Shawn Achor, the author of The Happiness Advantage, has found that, in fact, happiness must come first.

"Waiting to be happy limits our brain's potential for success, whereas cultivating positive brains makes us more motivated, efficient, resilient, creative, and productive, which drives performance upward," writes Achor.

With these positive skills, when you work hard, you're able to enjoy the journey more, which then leads you to even more happiness, because of success! In fact, Achor has found up to 31 percent higher productivity and 21 percent lowered stress levels are achieved, when happiness is an input, rather than an output. Why should we attempt this change? Is it even possible to learn something new once you're in your 30s, 40s, 50s and beyond?

Achor asserts that yes, it is possible for anyone to retrain their brain. And, who doesn't want to be happy?

In "The Happiness Advantage," Achor shares the 7 Principles of Positive Psychology:
  1. The Happiness Advantage
  2. The Fulcrum and Lever
  3. The Tetris Effect
  4. Falling Up
  5. The Zorro Circle
  6. The 20 Second Rule
  7. The Social Investment Solution
These seven principles, along with tips and memorable stories supporting the research, are "specific, actionable, and proven patterns that predict success and achievement."

Bottom line: "Happiness is not the belief that we don’t need to change; it is the realization that we can." This is an empowering thought, and with the steps that Achor provides, change is possible!

Take about 12 minutes and watch Shawn Achor's TEDx talk, and then buy the book!


Recommendations for Softphone Side by Side Training

March 20th, 2018  •   0 Comments

USB headsets simplify the set-up for daily use at the agent's PC, Thin Client, etc. It's easy to plug-and-work with these headsets for daily use; however, when side-by-side training is necessary, a frequent question that we receive is: "Can I do side-by-side training using USB headsets?"

The answer: You cannot!

While there are USB hubs and USB adapters/splitters (male USB to dual female USB plugs) on the market, they are not built for the distribution of sound. These cables are typically for power transfer and some carry data.

Another thought is to simply plug 2 USB headsets into the PC at the same time; unfortunately, the PC can only push sound through 1 device at a time.

When our customers ask us how to achieve side-by-side training in a softphone environment, our recommendation and only option is to purchase QD headsets.

Our recommendations for side-by-side training:

The least expensive Training setup is to utilize the Jabra BIZ 1500 QD’s, the Jabra Link 230 (no volume control) and the VXi Training Y cord. If you need volume control while training, then we would recommend purchasing the Jabra Link 265, along with 2 Biz 1500 QD headsets.

The image to the right shows how this training set-up would look. In this example, Jabra Biz 2300 headsets and the Link 260 with call controls are pictured; however, it would be a similar arrangement for Plantronics, Sennheiser and VXi products.

There is a USB Y cord unique to Jabra, the Link 265, which connects 2 QD headsets and ends in USB. This cuts out one step in the above pictured set-up, but is only available from Jabra, and is compatible with Jabra QD headsets. The Link 265 has a module that controls sound distribution, and the in-line call controls are a nice touch. This QD USB Y cord was created for softphone training!

We are happy to discuss your unique training needs, and provide recommendations based on your requirements. Contact us today: 1-866-998-9991 or email us.


Best-in-Class Noise Canceling Earbud Headset: Plantronics Voyager 6200 UC

March 14th, 2018  •   0 Comments

Professional, versatile, and ready for business. Just like you.

The Plantronics Voyager 6200 UC is the latest Bluetooth headset for business that offers Active Noise Canceling in the earbuds, for complete concentration.

The comfort-fit earbuds come in 3 different sizes, for maximum passive noise canceling - plus the headset features Active Noise Cancellation that can be turned on and off. The option to change earbuds ensures that users will find their best fit. The earbuds should fit snugly inside the ear.

You can wear one earbud, or both for stereo sound, or simply wear the neckband and when a call comes in, the neckband vibrates to alert wearers of the incoming call.

We tested the 6200 and could not believe how lightweight the neckband is - we almost forgot that we were wearing it! The headset reminds us of popular sports headphones on the market that you see at the gym, but this headset is all business.

Four omnidirectional mics have Plantronics clear talk technology and enhanced noise cancelling, optimizing your voice and minimizing background noise. Wear it in the office, in the car, on the train, in a coffee shop ... wherever you work, the Voyager 6200 will help you conduct business like the professional that you are.

The BT 600 is the USB dongle that connects the headset to PCs. A micro USB to USB charging cable connects to both the headset and the weighted desktop charging stand. It all comes in a hard-sided zippered travel case. This travel case will protect the headset and we like that there is a small pouch inside the case that holds the extra ear tips, USB dongle, charging cable, and if needed, the charging stand.

There is much to recommend this comfortable, premium, Active Noise Canceling headset, and professionals who prefer wearing earbuds will want to wear this headset every day!

Check out the How-To video below from Plantronics, and contact us today for more information about the Voyager 6200 UC.

Communication is Our Business and our headset experts are ready to help!


Konftel's One Touch Conferencing Has Been Expanded

March 12th, 2018  •   0 Comments

With the success of the Konftel 300 IPx and the Konftel Unite app, Konftel wanted to make the app available for use with its other conference phones. In order to do this, they created the Konftel Unite Adapter accessory, an SD card that allows you to wirelessly control your conference phone from your mobile phone or tablet.

With this adapter, the Konftel 300Mx and 300Wx are now fully compatible with the Unite app. The conference phone is controlled directly from your mobile phone.

You may be familiar with the ritual of keying phone numbers and meeting codes into the conference phone just before your remote meeting. Now, via the Konftel Unite app, you can simply use the contacts and calendar on your own smartphone, while still benefiting from the conference phone's superior sound and features.

Konftel understands that the mobile phone plays a large role in the business world, which is why the Konftel Unite app is so important. CEO Peter Renkel said, "The mobile phone is a vital tool for everyone in business today, not least because we keep all our business contacts and colleagues' phone numbers on them, but we still want professional sound and all the functions of the conference phone at our fingertips during a remote meeting. Our Konftel Unite app for the smartphone is the perfect solution to this problem."

To register your Konftel 300Mx or 300Wx, and receive a free Unite Adapter, complete this form on the Konftel web site: Free Konftel Unite Adapter.

The adapter ships with a "Konftel Unite Ready" sticker, that should be affixed to the Konftel unit so that users know the device is Konftel Unite enabled.

It is simple to connect the conference phone to a mobile phone or tablet on which the Konftel Unite app is installed. The conference phone and your meetings can then be managed from the app instead of the phone's keypad. It's much more personal, direct and intuitive when you're holding the user interface in your hand. Call contacts straight from your local address book, adjust the volume and mute levels, and so on.

The conference phone and Konftel Unite together bring One Touch Conferencing into the conference room. A single touch is all it takes to start or join a phone meeting that's scheduled in your calendar.

Konftel Unite is free to download from the App Store and Google Play. Download and install it from the store like any other app.

Konftel's conference products with patented OmniSound® audio technology and full duplex guarantee powerful and crystal-clear sound in both directions. A hypersensitive microphone with 360° sound pickup and powerful speakers provide superb sound distribution to all participants. OmniSound® delivers HD sound in calls over IP and the mobile phone network, with automatic echo cancellation and noise suppression.


Increase Productivity: Kuando Busylight Displays Your Status

March 5th, 2018  •   0 Comments

Plenom, the manufacturer of Kuando Busylights, has revolutionized presence notification with its easy-to-deploy, easy-to-use Busylights (compatible with Microsoft Lync/Skype for Business and Cisco Jabber). Communication is essential with both colleagues and customers – Busylight is designed to help reduce interruptions so you have a better work environment. By deploying Busylights in the office, the goal is to improve your work environment by reducing distractions and creating a less stressful workplace.

The tall, skinny Alpha Busylight is perfect for mounting to the top of PC monitors or laptops, while the Omega Busylight is a larger light best for mounting on cubicle walls. In addition to being a visual presence reminder, the Kuando Busylight is also a reliable ringer for softphones, making it easy to hear and see incoming calls.

With new technology comes new rules, and Plenom has shared Best Practices for the use of Kuando Busylights:

•"Do-Not-Disturb" mode should only be used for a limited time when concentrating on a project or task. (purple)

• Agree with colleagues on what special circumstances make it okay to interrupt in a busy state. (red)

• Everyone should not be in a "busy" or "do-not-disturb" state at the same time. (red/purple).

• Keep your presence set correctly – if back from meetings early change your status to green.

Plenom has created handy guides with status notifications, so that everyone using the lights is aware of their meaning. Email us if you would like to have these 8 1/2 x 11" guides sent to you.

Simple Set-Up

  1. Connect the Kuando Busylight USB cable into a PC, laptop or Thin Client
  2. Go to the Software Download page on the Plenom web site, here: Software Download and select the correct software. Will you be using the Busylight with Microsoft Skype for Business or Cisco Jabber? Or, will you manually change the color of the light? Download the software.
  3. Attach the adhesive magnet or adhesive tape mount to the bottom of the Busylight, and attach the light to a cubicle wall, PC monitor, or laptop.

Kuando Busylights are one of the best new tools for open offices, UC software platforms, and busy professionals. If you would like to learn more about them, or to qualify for a free trial unit, contact us today!


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