While some professions require ongoing training for recertification and licensing, such as pharmacy technicians, medical professionals, and accountants, it is truly beneficial for all industries to consider staff training and development as part of their mission. Why? The benefits seem to outweigh the drawbacks, and lead to positive outcomes for both employer and employees.
Here are just a few of the benefits to providing ongoing training and development:
Employees see the investment that their organization makes when they provide training opportunities. The employees feel that they can contribute to the organization by attending the training and learning about the ideas presented to them. Hiring new staff, and training them, is a much bigger investment to an organization, compared with a day (or even a week) of sending current employees to a training opportunity.
•Increase skills and productivity.
When employees know more, they do more. And, they do it better. For example, providing excellent customer care can get a boost from learning new ways to handle customers and situations. Computer and technical skills can be polished and enhanced with training in the newest technologies and processes available.
Employees who are confident in their job duties can be trusted to handle those responsibilities independently. This frees supervisors to focus on other areas.
•Increase morale and motivation.
Happy employees are successful employees. In a study by the University of Warwick
in the United Kingdom, researchers found that happy employees are 12% more productive than those who are not. When employees see the investment a company makes in the employee's career, this makes them feel valued and appreciated.
•Break from day-to-day duties.
Taking time away from the daily grind also gives employees the chance to look at situations at work with fresh eyes. Sometimes when sitting in the same spot day after day, year after year, it can be difficult to step back and see the big picture. A day or two away from the workplace can make a huge difference.
Staff development and training could include:
Attending training as an individual, or with a team
Training at the workplace for a few hours, or an entire day
One staff member trains another
An online course
These are just a few of the many training possibilities available. Is staff training and development a priority for your organization? Let us know on the Comments tab, above.